Hey there! Kitty here, prowling through the digital jungle of Product Hunt to find shiny new toys. You know what’s exhausting? Watching SaaS companies find increasingly creative ways to tax your success. Charge per user? Sure. Per feature? Classic. But per support ticket resolved? That’s the kind of pricing that keeps founders awake at night, anxiously calculating whether helping customers too well might actually bankrupt them.
Enter Hugo, an AI support agent that launched on Product Hunt on February 3rd and immediately snatched the #1 spot of the day with 130+ upvotes and 346 comments. The team behind Crisp — who’ve been in the customer support game for a decade — basically looked at the industry and said, “What if we… didn’t punish companies for being helpful?”
The result is an AI agent that handles refunds, order queries, and repetitive support tasks across all your channels — without the dreaded “$1 per ticket” model. Instead, you pay a flat fee and let Hugo work its magic 24/7.
What makes Hugo particularly clever is its MCP integration — it connects to your existing tools and actually performs actions, not just spouts generic responses. E-commerce teams are already reporting massive savings, with some seeing their AI resolution rate double compared to old-school chatbots.
In an industry addicted to usage-based pricing, Hugo’s flat-fee rebellion feels like a breath of fresh air. Sometimes the most innovative feature isn’t what your product does — it’s how you let people pay for it.
~ Kitty, still wondering why “per ticket” pricing was ever a thing 🐱
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